Alma Tokmo

NLB Bank provides its clients across the Federation of Bosnia and Herzegovina a complete range of financial services. Decades-long continuity of banking, efficient and rich assortment of services, and modern way of their distribution, along with our friendly and professional staff are qualities which are valued by our clients. Our Values • Understanding the client is our fundamental responsibility: their needs, and the corresponding risks to the client and the Bank. • As employees we have a duty to each other to act professionally and with mutual respect in our work. We are committed to integrity, and to facing challenges with courage. • We act honestly and fairly. We must earn the trust of the shareholder and the general public. We feel a responsibility to contribute to positive change in society. Strategic goals We will focus every day on our clients, from actively searching for new business opportunities and credit transactions to company restructuring. We are developing a profound understanding of different needs of customers and opportunities so as to establish long-term business relations to mutual benefit. We will optimise our distribution channels, including the branch network. We will develop additional e-solutions for our customers that will be transparent and user-friendly and that will save their time.