Northern
Tracy Barr possesses extensive experience in customer experience management and product management within the travel and hospitality industry. Currently serving as the Head Of Customer Experience at Northern, Tracy previously held multiple roles at Condor Flugdienst GmbH as a Management Consultant and at Thomas Cook Airlines Limited, including Group Airlines Head of Cabin Quality and Product Manager. Other notable positions include Product and Commercial Manager at cottages.com and Product Manager and Product Executive at Cosmos Holidays. Tracy Barr's diverse background highlights a strong focus on enhancing customer satisfaction and product development.
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Northern
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Northern plays a vital role in the north of England by connecting tens of thousands of people by rail to work, leisure, education and more every day. We are publicly-owned, headquartered in York, and our parent company is DfT OLR Holdings Ltd (DOHL) which is owned by the Secretary of State for Transport. Northern Trains Limited is a subsidiary of DOHL. There are many exciting plans and benefits to come for Northern. These include: - The continued roll-out of new state-of-the-art trains with a top speed of 100mph - Extra capacity delivered by the new fleet - A major deep cleaning program of all trains - An overhaul of on-board cleanliness to ensure every journey will be made on a train fit for passengers - New technology is being trialled to identify crowding pinch points to reduce overcrowding - Work is underway to extend platforms at 30 stations across the network to allow for longer trains and to improve journeys