Notice Ninja
Susana Charnecki is an accomplished professional with extensive experience in customer experience and tax support. Currently serving as the Head of Customer Experience and On-Boarding Tax Lead at NOTICENINJA since February 2023, Susana previously spent nearly a decade at Cox Enterprises, where roles included Senior Tax Support Specialist and Tax Support Specialist. While at Cox Enterprises, significant achievements included managing approximately 1,200 tax filings for 2020 and redesigning the State Notice process, resulting in substantial cost savings. Susana initiated automation projects and provided cross-functional support across various tax teams. Prior experience includes roles as an Executive Assistant at Caesars Entertainment Corporation, where responsibilities encompassed calendar management and event coordination. Susana holds a Bachelor's degree in Integrated Strategic Communications from the University of Kentucky.
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Notice Ninja
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Tax and accounting professionals who want to process government tax notices in 30 days to avoid sequential notices, non-compliance and penalties, rely on NOTICENINJA cloud-based software. NOTICENINJA leverages optical character recognition (OCR), machine learning, and AI-enabled workflows to streamline and automate tax notice compliance. To ensure real-time status visibility, NOTICENINJA includes due date tracking, document management and reporting. As a result, NOTICENINJA takes the guesswork (and grunt work) out of tax notice processing – and frees up thousands of hours for higher level work.