nps.today
Simone Ditlev Hansen has a diverse work experience background. Simone Ditlev has worked as a Chief Operating Officer and Marketing & BI Manager at nps.today since November 2022. Prior to that, they worked as a Data Analyst at the same company from June 2021 to November 2022. Before their role at nps.today, Simone worked as a Salgs- og Marketingassistent at the same company from September 2019 to June 2021.
Simone also has experience working as a Pædagog medhjælper at Københavns Kommune from February 2019 to September 2019. Simone Ditlev was also a Restaurant Chef at Co-ma bistro from October 2016 to September 2019. Prior to that, they worked as an Ufaglært hjemmehjælper at Holmbohjemmet from August 2015 to July 2016 and as a Lærervikar at Tim skole from August 2015 to May 2016. Simone started their career at Super Brugsen as an Assistant Key Account Manager from September 2009 to April 2016.
Simone Ditlev Hansen holds a Kandidatgrad in Cand. Merc. EMF - Økonomisk Markedsføring from Copenhagen Business School, which they obtained between the years 2019 and 2021. Simone Ditlev also possesses a Bachelor of Science (BS) degree in Erhvervsøkonomi from Roskilde University, which was awarded to their from 2016 to 2019. Prior to these degrees, they attended Ringkøbing Handelsgymnasium from 2012 to 2015, where they studied Marketing. Additionally, Simone has obtained additional certifications, including a Mini MBA in ledelse from Aros Business Academy in 2023 and a Power BI User Specialist certification from 4D Konsulenterne in 2022.
nps.today
In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees. You are always welcome to contact us if you have any questions or are curious about what we can do at nps.today!