Jeff Shah

Jeff Shah is the Vice President of Customer Care at The New York Times. Jeff has over fifteen years of experience in customer service and operations. Prior to joining The New York Times, Shah was the Vice President of Member Operations at Etsy, responsible for the company's customer support and policy enforcement functions. Shah has also worked as a business consultant for NYC food startups and as a digital community insights manager. Jeff began their career as a lead account manager for GKN Aerospace Transparency Systems. Shah is a strategic and innovative leader with a proven track record of success in customer service and operations.

Jeff Shah attended the University of California, Berkeley, Haas School of Business and earned their MBA. Jeff also holds a diploma in Culinary Arts from the Institute of Culinary Education and a BS in Management and Spanish from Penn State University.

Jeff Shah reports to David Rubin, EVP, Chief Marketing Officer. Jeff Shah works with Brian Brett - Executive Director, Audience Insights & Strategy, Amy Weisenbach - SVP, Marketing, and Lisa Howard - SVP, General Manager, Media.