Aaron Armstead

Strategic Customer Success Manager at Observe.AI

Aaron Armstead is a Strategic Customer Success Manager at Observe.AI since February 2024, focusing on managing customer business units, aligning solutions with strategic goals, and driving business improvement through data-driven actions. Previously, Aaron held the position of Sr. Customer Success Manager at People.ai, where responsibilities included enabling strategic customers to optimize performance insights and drive revenue growth. Earlier experiences also include roles as a Sr. Customer Success Manager and Customer Success Manager at WorkSpan, where Aaron managed relationships with significant accounts and drove customer engagement. Additional roles in business development and sales at UserVoice, Yelp, 24 Hour Fitness, the Golden State Warriors, and Nike contributed to a robust background in customer relations and sales strategy. Aaron earned a Bachelor of Business Administration in Marketing from San Francisco State University in 2012.

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San Francisco, United States

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Observe.AI

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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.