Office Ally
Andrew Burns has a diverse and extensive work history. Andrew started their career in 2003 at Costco Wholesale, where they held multiple positions such as Vault Clerk, Tire Sales/Installer, Gas Station Attendant, Front End Assistant, and Major Sales Assistant. During their time at Costco, they excelled in providing exceptional customer service and ensuring profitability through accurate money processing, advising clients on product choices, and assisting with fuel and grocery selection.
In 2011, Andrew joined Roland's Roofing as a Data Entry Clerk, where they performed data entry tasks and contributed to the streamlining of the company's operations through efficient accounting and filing.
In 2012, Andrew transitioned to Carenet Healthcare Services as an Engagement Specialist, where they provided exceptional customer service via telephone, maintained performance metrics, and conducted research and problem-solving to verify service eligibility.
Andrew's most recent work experience began in 2013 at Office Ally, where they started as a Training Support Specialist, conducting daily trainings via telephone and ensuring customer satisfaction through precise and timely inquiries. Andrew gradually advanced to positions such as Sr. Training Support Specialist, EHR Specialist, EHR Specialist Lead, Sales Executive, and currently, Account Manager. In these roles, they demonstrated expertise in client relationships, product knowledge, and training delivery to support Office Ally's services and platforms.
Andrew Burns completed an Associate of Arts (A.A.) degree in General Studies from Northwest Vista Community College from 2011 to 2012. In addition, they attended the Institute of Technology from 2004 to 2005, where they studied Web Page, Digital/Multimedia, and Information Resources Design.
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Office Ally
Office Ally started in 2000 as a medical claims clearinghouse for professional and institutional providers. The business model was simple: Provide clearinghouse services to medical providers at no cost. They started with the Independent Physicians Associations (IPAs) in California and quickly expanded. They now have a presence in every state in thecountry.In 2006, They began providing additional software products to further empower the healthcare industry. They started by creating their Online Entry tool, allowing providers to easily enter claims online at no cost and automatically submit them to Insurance companies/Payers electronically. Later that same year, they launched Practice Mate, their free practice management system. Over the next few years they continued to thrive and implemented EHR 24/7, their Electronic Health Records system that competes with all the expensive EHR systems on the market today. They also launched Patient Ally, their Personal Health Record Portal that allows patients to communicate with their providers and their staff electronically through Practice Mate and EHR 24/7.