Andrew Peacock

Andrew Peacock, MBA, M.A., possesses extensive experience in customer experience management and continuous improvement within the Omaha Public Power District since May 2008. As the Manager of Customer Experience, Andrew leads initiatives to enhance the customer experience team and integrate learning design efforts. Previous positions include Supervisor of Customer Operations Technology, where oversight of technology developments improved customer service operations, and Senior Continuous Improvement Leader, focusing on lean strategies across the organization. Additionally, Andrew is a founding member of the Omaha Continuous Improvement Professionals Group, facilitating networking and best practice sharing among Lean practitioners. Earlier experience includes roles at EnSite, Inc. and ConAgra Foods, where Andrew contributed to business analysis and project management efforts. Andrew holds an MBA from Bellevue University and a Master of Arts in Organizational Communications from the University of Nebraska at Omaha.