Susana Torres Gregorio

Susana Torres Gregorio is a seasoned professional in customer success and account management with extensive experience in the retail and consumer goods sectors. Currently serving as the Retail & Consumer Goods Practice Lead and Customer Success Manager at Omega CRM since May 2019, Susana manages key client portfolios specializing in Salesforce technology. Previous roles include Account Director at Emark, where strategic consulting and digital marketing transformation were emphasized, and Head of Account Department at Splio, where Susana established the account management structure and managed over 100 clients, including prominent brands like Sephora and The Body Shop. Susana's career also includes significant contributions to companies such as Groupalia, Elogia, and Consupermiso, along with a strong educational foundation from ESIC Business & Marketing School and Universitat Autònoma de Barcelona.