Omega Systems
Jonathan S. is an experienced Service Desk Manager currently leading the Northeast region for Omega Systems since November 2022, where a focus on customer-centric and process-oriented support is emphasized. Previously, Jonathan S. held the title of Service Desk Manager at ACE IT Solutions and served in various positions including Service Delivery Manager and Help Desk Analyst. Jonathan S. began a career in technical support at Delaney Computer Services, Inc., where roles included Help Desk Technician and Hardware/Software Technician from November 2014 to October 2019. Additionally, Jonathan S. owned InGroup Licensing from June 2002 to December 2015. Educational credentials include an Associate's Degree in CIS & Computer Networking from SUNY Rockland, a course in Licensing from the Fashion Institute of Technology, and Sales Advantage training from Dale Carnegie Training.
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Omega Systems
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As a multi-award-winning MSP and MSSP, Omega Systems is passionate about delivering the security and compliance expertise today’s businesses need alongside the responsive and reliable managed IT support they deserve. Omega’s service-driven IT solutions are designed to help customers leverage technology to fuel efficiencies, mitigate risk, and empower growth and success. We support that commitment by injecting trust, innovation and service excellence into every engagement – delivering a superior and satisfying customer experience unparalleled by other MSPs. Our core services include 24x7 managed IT support, managed cybersecurity and vulnerability remediation, managed detection & response (MDR) with Security Operations Center (SOC) services, backup and disaster recovery, public and private cloud hosting, regulatory compliance IT assessments and advisory, network operations center (NOC) and escalation services, endpoint detection and response (EDR), data discovery and classification, unified communications, virtual CISO consulting, and more. Omega Systems serves a diverse customer base across the United States and in key industries such as financial services, healthcare, professional services, manufacturing, government, and nonprofit. Our corporate offices are centrally located along the Northeast corridor.