Luis Eduardo Caicedo Ortiz

Luis Eduardo Caicedo Ortiz is an experienced tech professional currently serving as Tech Support Lead at Ontop since October 2021, overseeing ticket resolution, bugs management, and team management in addition to conducting feature testing and log monitoring. Previously, as a Tech Support Engineer at Ontop, Luis resolved tech issues and developed workflow for the tech support team. Prior roles include Functional Support at Accenture, where ticket resolution and bug tracking were key responsibilities, and Lead Support Engineer at Innovar S.A.S., focusing on system support and process optimization. Luis also has a background in project management and event planning from experiences at Falabella and Tuna Javeriana. Luis holds a degree in Industrial Engineering from Pontificia Universidad Javeriana.