Optimove
Julia B. is an experienced professional in customer success and legal consulting with a strong background in client management and technical support. Currently serving as a Customer Success Manager at Optimove since May 2022, Julia previously held positions at Storemaven and Splitit, where responsibilities included enhancing product adoption and managing global client onboarding. Early in the career, Julia provided customer solutions at Guesty, and engaged in legal advisory roles focusing on Digital Law and public policy. Julia possesses a Bachelor of Laws (LLB) from Universidade de Brasília and has international experience, including research on infrastructure projects in Brazil.
Optimove
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Optimove is a privately held company that develops and markets a Relationship Marketing software as a service. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent communications that maximize the value of every customer. Our mission is to help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale. Optimove is used by customer marketers and retention experts at more than 500 customer-centric businesses. Using Optimove, these marketers gain a deep understanding of their customers’ behavior and automate the delivery of highly relevant communications for everyone – no customer left behind! Optimove’s Science-First Relationship Marketing Hub implements a science-driven approach to planning, automating and optimizing a complete, hyper-personalized relationship marketing plan. By combining predictive customer analytics, AI optimization technologies and a multi-channel campaign execution engine, Optimove helps marketers deliver the right message via the right channel to every customer, every time. The result is happier, more loyal customers and significant increases in customer spend, engagement, retention and lifetime value.