Origina
Jerome Thomas is an experienced professional currently serving as the Service Desk Team Lead for North America at Origina since January 2021, and previously held the role of Enterprise Support Specialist. Prior experience includes working as an Ambulatory Service Representative at UT Southwestern Medical Center from September 2019 to January 2021, and as a Mental Health Technician at UHS between March 2017 and January 2018, where responsibilities involved supervising patients and assisting with daily activities. Jerome also worked as a Physical Therapist Technician at Medical City Healthcare from May 2015 to August 2016, supporting therapists and aiding patients with mobility exercises. Jerome holds a Master of Business Administration with a focus on Leadership and Management from The University of Texas at Dallas (2020-2022) and a Bachelor of Exercise and Sport Science with an emphasis on Pre-Rehabilitation from Texas State University (2016-2018).
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Origina
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Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts. Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Discover the value in switching to a third-party support provider like Origina.