Rachel Brown

Rachel Brown is an accomplished professional with extensive experience in customer service management across multiple organizations. Currently serving as the Manager of Customer Service at Orion Engineered Carbons since April 2022, Rachel oversees the Order-To-Cash process, human resource management, and strategic leadership of the customer service team, focusing on long-term growth and operational efficiencies. Prior to this role, Rachel was the Manager of Customer Service and Bid Management at Dräger, where leadership was provided to ensure high levels of customer satisfaction. Additional experience includes managing customer service teams at Forum Energy Technologies, Proserv Operations, and Aker Solutions, with a consistent emphasis on team development, collaboration, and process improvement throughout their career.