Ounass
Amr Reda is an experienced customer service professional with a strong background in escalation management and support for luxury products, currently serving as an Escalation Specialist at Ounass since August 2021. Previously, Amr held various roles at Vodafone UK Limited from July 2016 to July 2021, including Customer Service Supervisor, Quality Assurance Analyst, and Subject Matter Expert, where responsibilities included leading teams, monitoring operations, and managing customer complaints. Amr started in customer service as an International Customer Service Representative, contributing to both billing and technical support departments. Amr holds a High School Diploma from Hamza High School, obtained in September 2013.
Ounass
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Ounass presents a carefully-curated edit of exclusive capsule collections from local and international designers of the highest caliber, housing the Middle East’s widest range of top-tier designers. From fashion & beauty to lifestyle and homeware, Ounass has boasted over 300 luxury brands since launching in December 2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site. Dedicated to impeccable local talent and local service alike, Ounass currently operates exclusively within the Middle East. An extensive array of opulent collections and coveted seasonal pieces is presented through a tailored website, app and Personal Shopping service, refined and polished to provide a personalized experience. Based in Dubai, the world’s new capital of fashion, we provide a 2-hour delivery in Dubai and same or next day delivery service within the UAE, as well as express delivery to KSA, Kuwait, Oman, Bahrain & Qatar. As Ounass takes a step into sustainable luxury, our opulent selection arrives in your preference of eco-friendly or premium packaging. Ounass is proud to be home to some of the industry’s top insiders. Scouring the globe for leading trends, our expert team reports on the latest fashion updates, coveted insider information, and exclusive interviews for you to read and shop.