Jeffrey F.

Jeffrey F. has over 25 years of experience in customer operations and service management, demonstrating a robust history of leadership in diverse environments. Since July 2010, Jeffrey has served as the Director of Customer Operations at Outlook Amusements, where responsibilities include making strategic decisions and overseeing daily operations to enhance customer engagement. Prior roles include Senior Manager of Customer Service Operations and Customer Service Operations Manager at Outlook Amusements, where management of high-volume inbound interactions and coaching of service agents were pivotal. Earlier experience at Lender Processing Services, Inc. involved managing call center operations for delinquent property tax research, focusing on process improvements and team recruitment. Jeffrey's career began at EarthLink Internet, where operational efficiency in customer service was a primary objective. Jeffrey holds a Bachelor of Arts degree in Law and Society with a Criminal Justice emphasis from UC Santa Barbara.