Kristen Hein

Kristen Hein is an experienced professional currently serving as an Account Manager I at OverDrive since January 2019, where responsibilities include developing and maintaining relationships with K-12 school partners, managing digital collections, and enhancing content sales. Prior to this role, Kristen worked as a Product Support Specialist II at OverDrive, providing comprehensive support to partners, facilitating customer launches, and advocating for partner needs. Kristen began a career in education as a Social Studies Teacher within the Parma City School District from August 2014 to May 2018, instructing students in grades 8-12 and managing both in-person and online classrooms. Kristen holds a Bachelor of Arts degree in History and Education from Baldwin Wallace University, earned in 2014.