PagerDuty
Carolyn J. is a seasoned professional in Customer Success, currently serving as a Strategic Customer Success Manager at PagerDuty since November 2021. Prior to this role, Carolyn held various positions, including Sr. Customer Success Manager for Strategic Accounts at Sumo Logic from July 2017 to November 2021, where accomplishments included recognition in the Presidents Club for three consecutive years. Carolyn's experience spans notable companies such as Heartwood 3D as a Strategic Account Manager, Neustar, Inc. as an Account Manager for Security Services, and Intuit in roles that included Customer Success Manager and Sr. Account Executive. Carolyn possesses strong expertise in customer experience, account management, and relationship building, contributing to account retention and growth across multiple sectors, with a focus on strategic and Fortune 1000 accounts. Educational background includes studies at California State University-Hayward, Modesto Junior College, and Central Catholic High School in Modesto, California.
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PagerDuty
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PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Vodafone, Box and American Eagle Outfitters.