Palo Alto Networks
Sonu Sharma is an accomplished leader in customer success with extensive experience in building and managing high-performing organizations across notable technology companies. Currently serving as the Global Head of Customer Success at Palo Alto Networks since March 2019, Sharma has successfully defined and implemented strategies that emphasize customer satisfaction, retention, and operational excellence. Previously, as Director of Customer Success Services at Citrix, Sharma developed a robust organization dedicated to driving customer engagement and satisfaction. Earlier roles include Senior Account Manager at Akraya Inc, Senior Engagement Manager and Principal Consultant at Sun Microsystems, Technical Lead Consultant at Xoriant Corp, and Technical Consultant at KPMG Consulting. Sharma holds a Master of Technology in Physics from the Indian Institute of Technology, Delhi, and a Master of Science in Applied Physics from Devi Ahilya Vishwavidyalaya.
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Palo Alto Networks
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We are the global cybersecurity leader, known for always challenging the security status quo. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. This has given us the privilege of safely enabling tens of thousands of organizations and their customers. Our pioneering Security Operating Platform safeguards your digital transformation with continuous innovation that combines the latest breakthroughs in security, automation, and analytics. By delivering you a true platform and empowering a growing ecosystem of change-makers like us, we provide you highly effective and innovative cybersecurity across clouds, networks, and mobile devices. Across the world, customers love our security and consistently award us the highest loyalty ratings and net promoter scores in the industry.