Abdullah Wali

Abdullah Wali is an experienced professional in customer experience and success, currently serving as the Head of Customer Experience at Pandium since August 2024. Prior to this role, Abdullah held the position of Director of Customer Success at Alloy Automation from March 2022 to July 2024. Abdullah's expertise also includes a tenure as Director of Implementation at Extensiv, where significant enhancements led to a 50% reduction in software adoption time and growth in professional service revenue. While at Skubana, Abdullah founded and scaled the Customer Success department, achieving a 65% reduction in implementation time and improving retention strategies. Additional experience includes roles as Marketing Consultant at Main Street Hub and Implementation Manager at Microsoft, where Abdullah supported customers transitioning to Windows 8. Abdullah earned a Bachelor's Degree in Communication and Political Science from Rutgers University, complementing a solid educational foundation from Wayne Hills High School.