parcelLab
Mark Dunlap serves as the Head of Presales for EMEA and APAC at YOOBIC since July 2023. Previously, Mark held various leadership roles at Medallia, including Vice President of International Solutions Consultants, overseeing global teams to deliver solutions that enhance customer and employee experiences. Mark's prior experience includes positions at LinkedIn, Convergys, TNS Global, and Synovate Loyalty Consulting, emphasizing expertise in customer satisfaction, market research, and strategic consulting. Mark earned a Bachelor of Science in Management from Purdue University and a Principles of Marketing Research Certification from The University of Georgia.
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parcelLab
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parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide