Heather Trout

Heather Trout is an experienced Client Success Manager with a demonstrated history of supporting client relationships in various industries, including HR, technology, and education. Currently serving at Paychex, Trout manages Mid Market accounts and ensures high client satisfaction with a suite of HR and payroll solutions. Previous roles include customer success positions at Alert Logic, where Trout handled key accounts and managed customer experiences, and Birdeye, where proactive account management drove renewal rates for SMB clients. Additionally, Trout has excelled in educational technology roles at World Education LLC and Cengage Group, consistently surpassing sales and recruitment goals. Education includes a Bachelor of Science in Psychology from Slippery Rock University.