Hector Contreras

Hector Contreras serves as the Global Senior Manager for Customer Support at PayJoy since March 2023, overseeing customer experience (CX) strategies and operations in Mexico, including customer support, partner support, warranty/repair services, and fraud prevention. Previously, Hector was the Customer Excellence Lead at Nu from December 2021 to March 2023, focusing on BPO management and service excellence initiatives. Additionally, Hector held the role of CX Project Senior Analyst at DiDi, where the emphasis was on enhancing customer satisfaction and implementing automated support processes. As a Senior Management Consultant and Business Management Consultant at London Consulting Group, Hector worked on various projects aimed at operational improvements across multiple sectors. Earlier experience includes work as an Analyst Consultant at IBS, contributing to retail and government projects. Hector holds a degree in Industrial and Systems Engineering from Tecnológico de Monterrey.