Kevin S.

Kevin S. is a seasoned Senior Incident Manager currently leading critical incident response efforts at Paylocity since January 2021, where coordination across IT, Security, and Cloud teams is essential during major service disruptions. Previously, Kevin served as a Senior Incident Manager at Cricket Wireless from August 2014 to July 2020, managing SEV-1 and SEV-2 incidents to ensure nationwide telecom service reliability. Early career experiences include roles as a Mobility AS400 Support Specialist III at The Coca-Cola Company, an Information Technology Field Technician at WellStar Health System, a Field Support Technician at IBM, and an Applecare Technician at Apple, where Kevin honed skills in technical issue resolution and customer support across various platforms and environments.