Payreto
Mhikko Ilagan has gained extensive work experience in various roles within different companies. Their most recent position was as VP People at Payreto, where they were responsible for developing an exceptional employee experience and leading day-to-day operations for Human Resources, Office Administration, and IT. Prior to that, they held roles at Acquire BPO and Continuum Managed Services as a Product Trainer and Global Helpdesk Trainer, respectively. Mhikko also worked at VXI Global Solutions, LLC as a Master Trainer, Training Specialist, Quality Assurance Analyst, and Technical Support Specialist. Their earliest role was as an Internet Helpdesk Agent at Hinduja Global Solutions.
Mhikko Ilagan earned a Bachelor's degree in Computer Engineering from FEU Institute of Technology from 2009 to 2014. Prior to that, they also pursued a Bachelor's degree in Computer Engineering from Mapúa University from 2007 to 2008. Additionally, Mhikko obtained certifications, including being an Outward Mindset Certified Facilitator from The Arbinger Institute in 2023, a Predictive Index Champion from The Predictive Index in 2021, Basic Occupational Safety & Health Training Safety Officer 2 from the Philippine Department of Labor and Employment in 2019, and an Instructional Designer from Acquire BPO in 2018. Furthermore, they became a Strategic Partner Master Trainer and earned an E3 Certification from AT&T in November 2017.
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Payreto
Payreto stands for OPERATIONS EXCELLENCE. We are a Knowledge Process company that provides customizable operations solutions for the financial services industry. Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services: 1. Onboarding as a Service Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria 2. Payments as a Service Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach 3. Finance as a Service Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports 4. Contact as a Service Manage customer and merchant inquiries with a 24/7 contact center and technical support Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term. This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.