Nick Casey

Nick Casey is an experienced professional currently serving as the Manager of Training & QA at Payroc, where leadership includes a team of five Trainers and QA Coaches focused on operational excellence and employee development. Expertise lies in designing and implementing training programs for Payroc’s tools, especially Salesforce, while enhancing service quality through AI features. Previous roles include Team Lead Training & QA at Payroc and various quality control positions at Global Payments Inc., TSYS, and Cayan LLC, where responsibilities involved monitoring calls and ensuring accurate quality management. Nick also has managerial experience from Beechill Inn, overseeing a restaurant, nightclub, and bar. Educational background includes a GNVQ in Business & Finance from North Regional College and attendance at St Malachy's High School Antrim.