Aimee Fermo

Aimee is Service Delivery Director at Peak Support. Aimee has almost 18 years of management and leadership experience in the BPO industry where she managed several accounts within the Travel and Communication sector with multiple lines of business/segments and a staff in excess of 2,400. Her focus on multi-disciplinary team management, project delivery, driving operations excellence and exceeding critical service level goals has contributed to the growth of the accounts she has managed.