People's Partnership
Ollie King currently serves as Complaints Manager at People's Partnership, overseeing a substantial complaints function within a call center and implementing a new Power BI system that reduced administration by 70%. Previously, at PCF Bank, Ollie enhanced the Root Cause function, created a new Procedure Manual that halved complaint turnaround times, and improved training for frontline colleagues. Ollie's extensive experience at Hastings Direct included roles from Senior Complaint Handler to Complaints Excellence Lead, focusing on continuous improvement in complaint management and reducing the number of escalated cases to the Financial Ombudsman Service. Ollie holds a Bachelor's degree in Sport & Leisure Management from Canterbury Christ Church University.
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People's Partnership
A new chapter as B&CE deserves a new name - we have become People’s Partnership. Founded for social good, as a business without shareholders, we re-invest our profits to help our customers and achieve better financial outcomes for millions of people across the UK. Our customers, our members – are always our main focus, and that will never change. Since 2012, we've been the provider of The People's Pension, trusted by 6 million members from more than 100,000 employers across the UK. We are a business that thinks differently to find ways to improve our industry and help people lead financially stronger lives. We offer straight-forward products and support, helping people build financial foundations for life. Find out more about who we are and what we do at People's Partnership. Want to work with us? We know that attracting and holding on to great people adds value to our company, the industry and the wider community. If you want to join our team, take a look at the current vacancies we have > https://peoplespartnership.co.uk/careers/working-with-us/