Jon Learmonth

Jon Learmonth is an experienced professional in complaints management and product development, currently serving as Complaints Manager at Lendable since November 2023. In this role, Jon leads a high-performing complaints team focused on resolving customer issues related to Personal Loans, Credit Cards, and Auto Finance products, utilizing AI tools and data-driven strategies. Previously, Jon spent over 13 years at Saga plc in various roles, including Product Executive, Complaints Team Manager, Sales & Customer Service Team Manager, and Sales Service Advisor, achieving significant improvements in team engagement and customer experiences. Jon holds a Bachelor's degree in Business Studies with Project & Operations Management from Canterbury Christ Church University, completed in 2010.