Percepta
Lyka Louis P. is an experienced instructional designer currently working at Percepta since January 2023, contributing to a program recognized as a 2025 BRONZE STEVIE® WINNER for Training or Coaching Program of the Year. Previously, Lyka served as a Product Trainer at TeleTech Philippines from July 2018 to January 2023, where client certifications and multiple awards, including the Outstanding Dependability Award, underscore significant contributions to the industry. Earlier roles include a Subject Matter Expert and Inbound Customer Service Representative in the consumer credit card sector, as well as a Recruitment Associate at ONE Contact Center. Lyka holds a Bachelor's degree in Information Technology from Bulacan State University, completed in 2018.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com