Perch Group
Kayleigh Watts, Assoc. CIPD, currently serves as a Senior Talent Acquisition Manager and Senior Learning and Development Manager at Perch Group since July 2021. Prior experience includes a role as Performance Development Manager at Slater Gordon Solutions Motor from January 2013 to July 2021, where responsibilities involved identifying training needs, implementing development strategies, and designing effective learning solutions. Previous roles include Cruise Consultant at Carnival Cruise Line and Customer Account Manager at Nationwide Building Society. Kayleigh began a career in customer service as a Customer Advisor at Halifax. Current educational pursuits include a CIPD Level 5 Associate Diploma in Organisational Learning and Development, expected completion in February 2024, following a Level 3 Foundation Certificate in People Practice obtained in June 2020.
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Perch Group
Powered by technology. Driven by people. North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK. To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle: • Debt purchase – through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk) • Debt collection services – through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk) • Litigation and enforcement services – through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk) • Customer verification and reconnection – through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. We’re not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients’ teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts. Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.