Pia
Nathan Peabody has extensive work experience in various roles and industries. Currently, they are the Global Director of Partner Success at Pia. Prior to that, they founded and served as the Principal of Genesys Technology Consulting. Additionally, Nathan has worked as a Program Manager at Frontline Education and as a Manager of Program Controls at Tilson Technology Management. Earlier in their career, they held positions such as Director of Strategic Partnerships and Director of Customer Success at Emburse, Project Manager at MPX, and Sales Manager at Staples. Nathan also worked as an Operations Supervisor at UTC Fire & Security, an Electronics Technician at Nautel, Ltd, and an Electronics Technician in the US Navy. Throughout their various roles, Nathan has demonstrated expertise in project management, team leadership, partnerships, and business development.
Nathan Peabody obtained a Master's Degree in Project Management from Northeastern University in the years 2014 to 2016. Prior to that, they earned a Bachelor's Degree in Management from the same institution from 2008 to 2013. Nathan also attended the US Navy Technical Training Center (NTTC) from 2000 to 2002, specializing in Electronics Technology.
This person is not in any offices
Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!