James Thomas

Contact Center Manager at Pimlico Plumbers

James Thomas is an experienced professional with a diverse background in operational leadership, resource planning, and content creation. Currently serving as the Contact Center Manager at Pimlico Plumbers since April 2024, James oversees contact center operations and has implemented innovative technologies to enhance efficiency. As a Content Creator for Instafudge, James passionately promotes mental health through running and lifestyle content, collaborating with notable brands like ASICS and Nike. Prior to these roles, James held various positions at Virgin Atlantic, including Resource Planning Manager, where responsibilities included managing planning teams to meet customer demand at Heathrow Airport. Additionally, James has extensive experience at Legal & General, managing operational planning functions that achieved European awards and optimizing performance through data analysis.

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Pimlico Plumbers

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Pimlico Plumbers was founded by Charlie Mullins, and started in the basement of an estate agent in Pimlico, after he completed a four year apprenticeship in Plumbing, with just a second hand van and a bag of tools in 1979.Charlie had a vision then to remove the stigma associated with the plumbing industry i.e plumbers with bad workmanship, whoturn up late, rip off the customer, driving rusty old vans, not wearing uniform and arse's hanging out their trousers.