Platform Housing Group
Lisa Haynes has extensive experience in the housing operations and customer service sectors, currently serving as SME Housing Operations (Customer) and Change Manager at Platform Housing Group since January 2016. Lisa specializes in designing and delivering change management initiatives, particularly related to new system implementations and fostering a change culture within the organization. Prior roles at Platform Housing Group included Regional Customer Service Manager and Real Time Analyst and Resource Planning Manager, where Lisa was responsible for performance management and effective resource planning in a contact center environment. Previous experience includes key roles at RAC and Interserve, focusing on resource planning, team management, and customer service. Lisa began a career in customer service at The Automobile Association and BT, demonstrating a commitment to exceptional service delivery throughout. Educational background includes attendance at Wood Green High School from 1988 to 1993.
Platform Housing Group
Platform Housing Group is one of the largest housing associations in the Midlands, with over 47,000 homes from Herefordshire in the West to the Lincolnshire coast in the East, and from the Derbyshire Dales in the North to the Cotswolds in the South. PHG has a strong social purpose and works to deliver quality homes and services that bring tangible and positive differences to local homes, lives and communities.