POD Management
Aline Castor is an experienced professional in facilities coordination and management, currently serving as a Facilities Coordinator at POD Management since May 2021. Previous roles include Hotel Duty Manager at Watson's Bay Boutique Hotel from October 2013 to May 2020 and Marketing Assistant at Bradesco Dia e Noite from October 2004 to June 2013, where responsibilities included event coordination and financial viability assessments. Aline has a strong educational background with an Advanced Diploma in Leadership and Management from Australian Pacific College, a Diploma in International Business from ILSC Education Group, and a postgraduate degree in Promotional and Internal Marketing from ESPM Escola Superior de Propaganda e Marketing.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.