POD Management
Jan Miravite-Tiley MTPI, AssocRICS, is an experienced property management professional currently serving as Associate Director at POD Management since March 2021. Prior roles include Property Team Manager and Team Leader at Rendall & Rittner from April 2019 to February 2021, and Regional Manager for the Large & Complex Division at FirstPort (UK) from April 2015 to April 2019. Jan was a member of the IT & Website Working Group at The Institute of Residential Property Management (IRPM) from January 2012 and served as Board Director and Group Chair from 2013 to 2016. Additional experience includes senior positions at Consort Property Management and Allsop Letting and Management, where Jan managed properties for various clients in the private rented sector.
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POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.