PostNL
Merel Donkers is a Channel Manager at PostNL, responsible for developing the corporate chatbot and stakeholder management. Merel also serves as a Scrummaster within the Service & Bots team, facilitating team growth and self-sufficiency. Additionally, Merel organizes events as the Secretaris Bestuur Young PostNL to engage young employees and provide networking opportunities. Merel has previous experience in digital communications, employer branding, and hospitality management across various industries, showcasing their diverse skill set and expertise in customer service. Merel holds a Master's degree in Business Administration with a specialization in Digital Marketing from the University of Amsterdam.
PostNL
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PostNL N.V. is the provider of postal and parcel services in the Netherlands. The Company operates through three segments: Mail in the Netherlands, Parcels and International, and PostNL Other. The Company's geographical segments include The Netherlands, Germany, Italy, Rest of Europe, Europe and Rest of the World. The Company delivers approximately 550, 000 parcels and nine million letters a day throughout the Netherlands. It offers services through a combination of smart networks, digital applications and the communication channels. Each day it delivers over 1.1 million items to approximately 200 countries. In addition to its global delivery services, the Company operates mail and parcel distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. In Germany, it operates under the Postcon brand and in Italy under the name of Nexive. The Company, through Spring Global Delivery Solutions, provides mail, parcel and return solutions to businesses around the world.