Press Ganey
Patrick Ratchford, FACHE, CPXP, currently serves as the Senior Director of Client Success & Advisory at Press Ganey, where responsibilities include leading a team of HX Success Managers and fostering strong client relationships to ensure satisfaction and growth. With a comprehensive background in patient experience, including roles such as Vice President at Carolinas HealthCare System and oversight positions in various departments at Press Ganey, Ratchford has a proven track record in strategic development and implementation of service excellence programs. Ratchford holds a Master of Arts in Speech Communications from Wake Forest University and a Bachelor of Arts in Communications from Wingate University.
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Press Ganey
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Helping health care organizations improve safety, quality & experience of care through performance analytics and strategic advisory solutions.