Jessica Lugo-Williams

Jessica Lugo-Williams is an accomplished director specializing in workforce management with extensive experience in the healthcare and customer service sectors. Currently serving as the Director of Workforce Management at Prime Therapeutics, Jessica has demonstrated expertise in defining strategic departmental objectives and monitoring trends to adapt strategies effectively. Previously, Jessica held senior management roles at Magellan Rx Management, contributing to the establishment of the Workforce Management Team and successfully launching programs under the Medi-Cal Rx contract. Jessica's career spans various organizations, including Urgent.ly, HD Supply Facilities Maintenance, and Accredited Debt Relief, where Jessica focused on operational excellence, labor budget management, and workforce planning system integrations. Jessica obtained a Paralegal Certificate from the University of San Diego and an Associate's Degree in Foreign Languages from Southwestern Community College District.