Sham Lal

Sham Lal is an experienced IT professional currently serving as the Manager of End User Systems Administrator at Progress since August 2017, where responsibilities include leading the APAC IT Team, ensuring service compliance, managing workstation lifecycle, and collaborating on complex IT projects. Prior to this role, Sham worked as an Incident Manager at IBM India Private Limited, effectively handling major incidents and maintaining customer relationships, and as a Process Developer at GENPACT LLC, providing technical support to US customers. Early career experience includes roles at Dell Technologies as a Technical Support Expert and GE Money Bank as a Process Associate. Sham holds a PGDBM in Computer/Information Technology Administration and Management from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Commerce in Computer Science from Osmania University.