Prudential BSN Takaful Berhad
Navdeep Singh John has a diverse work experience in customer service and operations. Navdeep Singh is currently the Head of Customer Service & Operations at Prudential BSN Takaful Berhad since 2023. Prior to this, they worked at Maybank as the Head of Customer Care for Premier Cards from 2017 to 2023. Before that, they were an Operations Manager at Singtel from 2014 to 2017 and an Assistant Manager at AmBank Group from 2010 to 2014. Navdeep also has experience as a Senior Officer at Scicom (MSC) Bhd from 2008 to 2010, a Customer Service Representative at Vsource from 2007 to 2008, and a Customer Service employee at SRG Asia Pacific Sdn Bhd from 2006 to 2007.
Navdeep Singh John attended the Asia Pacific University of Technology and Innovation (APU / APIIT) from 2003 to 2006, where they obtained a Bachelor's Degree in business with a focus on computing in the field of Information Technology. Navdeep Singh also studied at A.P.I.I.T during the same time period, earning a Bachelor's Degree in Business with Information Technology. In 2016, they acquired additional certifications, including "Certified for 'Up Your Service' (Train The Trainer)" from Up Your Service NL and "Middle Managers Role in Strategy Implementation" from Singapore Management University Wee Kim Wee Centre.
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Prudential BSN Takaful Berhad
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Prudential BSN Takaful Berhad (PruBSN) is Malaysia’s leading family takaful operator whose customer centric approach, multi-distribution channel strategy, innovative solutions and technological leadership have propelled it to the forefront of the industry. Our success is a reflection of the quality of our people. At PruBSN, we provide an environment that enables our people to find value and meaning in their work, and to deliver outstanding performance for our customers, shareholder and communities. This is essential to our success and is performed through our focus on the following areas: Robust Talent Development & Training Programmes We provide ample opportunities for learning and growth by offering in-house training as well as public programmes, workshops and seminars to all our employees. Driving Leadership Our efforts to achieving great leadership does not stop at the top management level. We prepare our talents early to create a strong line-up of future leaders. Through our award-winning Leadership Development Programme, high potential employees are earmarked and rigorously assessed to determine their individual strengths and areas of development. Performance & Rewards We strive towards making pay-for-performance a reality through a reward system that ensures the overall company and specific business results, as well as individual performance and behaviours, are reflected in each employee’s reward. Employee Engagement We promote an ongoing and open dialogue among our people through forums and surveys, as well as through a strong culture of leadership and candid feedback between managers and employees. We also strongly encourage employee volunteering as a way to support our communities and acquire new skills. Diversity & Inclusion We are committed to developing and maintaining a diverse and inclusive culture of our workforce. For career opportunities at PruBSN, visit www.prubsn.com.my/en/careers/