Public Policy Lab
John Buckley is a Design Strategy Director at Public Policy Lab since May 2019, responsible for overseeing design strategy and foresight practices. Previously, John served as a Senior Strategist, leading strategic service improvement projects for low-income Americans, and as a Design Strategist, focusing on enhancing public services for homeless communities in New York City. John's early career includes roles as a UX Designer at Frontend.com, a part-time lecturer in Human-Computer Interaction at the University of Limerick, and a UX Designer at DESIGNATION Labs, among others. Notable achievements include significant contributions at PR Slides, where the team expanded and gained recognition in Forbes, and leading LEAN projects at Boston Scientific. John holds a Master of Science in Strategic Design and Management from Parsons School of Design, a Service Design certificate from Munster Technological University, and a BBS in Marketing from University of Limerick.
Public Policy Lab
The Public Policy Lab's mission is to design services that help Americans build better lives. We partner with government agencies – and the communities they serve – to create public services that are more effective, more respectful, and simple to use. Public programs are how our society invests in citizens. Too often, however, public services don’t feel very friendly, or even very useful. Here at the Public Policy Lab, we think the solution lies with the people themselves: when services are thoughtfully designed to serve the needs of their users, to be engaging and easy to use, then they’re more satisfying for citizens, as well as more effective and cost-efficient for government. We engage in research at the intersection of policy and user-centered design. We examine how policy goals and public services can be assessed through the experience of their users. We identify best practices from the design professions that can bring value to the public sector. And then we directly engage with government leaders and community members in projects to improve service delivery.