James Silvey

James Silvey is currently the Director of Customer Success Operations at PubMatic, a position held since October 2016, leading the US West CS Ops team and overseeing US Mobile App Operations to drive revenue growth. Previously, James served as Associate Director and Senior Customer Success Operations Manager, where significant contributions included developing training materials and optimizing onboarding processes for publishers. Prior to PubMatic, James worked as Operations Manager at SpotOn Parking, enhancing customer satisfaction by 40% and improving billing processes. James holds a Bachelor of Arts in Geophysics and Seismology from the University of California, Berkeley.