Puzzel
Ulf de Albuquerque Sahlin is a seasoned Development Manager at Puzzel since November 2022, previously serving as Founder and CTO at S2 Communications AB from June 1999 to October 2022, where a focus on usability and early adopter feedback influenced service development. Additionally, Ulf co-founded Fedlogin Security AB, which innovated VPN login security with one-time passwords from June 2007 to December 2012, and led Softcell as Founder and CTO from 2004 to 2006, addressing the complexities of mobile content distribution prior to the advent of the iPhone and App Store. Ulf holds a Master of Science in Computer Science from Uppsala University (1997-2001) and completed studies at Stanford University Graduate School of Business (September 2021 - August 2022).
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.