Qatar Airways
Faisal Karamat currently serves as Vice President of Customer Experience and Head of CRM and Analytics at Qatar Airways since June 2016. Prior experience includes roles as Senior Leader in Enterprise Information Management at Samuel from April 2012 to June 2016, and Senior Manager of Business Applications at BlackBerry from December 2006 to March 2012. Additionally, Karamat held the position of Manager Applications and Development at Al Tuwairqi Group and worked as a Senior Technical Analyst at Accenture early in 2003. Karamat's educational background includes an Executive Leadership Program from the Schulich School of Business at York University and a Bachelor of Science in Computer Information Systems from Devry University, as well as a Bachelor of Science in Electrical and Electronics Engineering from the University of Toronto.
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Qatar Airways
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Qatar Airways is proud to be one of the youngest global airlines to serve all six continents and the world’s fastest-growing airline. They connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from their home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar. Qatar Airways is the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by international air transport rating organisation, Skytrax. This follows HIA’s success as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These recognitions provides assurance to passengers across the world that airline health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment. Since their launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015, 2017, 2019 and most recently in 2021, Qatar Airways has won the confidence of the travelling public. They have accomplished these goals by focusing on the details – how they run the business, and how you experience their airline. Their goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. It is this which drives their collective mission to achieve ‘Excellence in everything they do’ at all levels across their Qatar Airways family of highly-skilled and committed professionals, from across the globe.