Customer Care And Onboarding Officer - Flemish Market

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction 🌟and we always want to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in Belgium, specifically in the Dutch/Flemish speaking market, ensuring seamless onboarding and exceptional support for our new customers.

Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.

👩‍💻🧑‍💻As a Customer Care and Onboarding 🇧🇪 (Flemish market) at Qonto, you will:

• Be a Qonto Ambassador! You will delight our Belgian, Dutch/Flemish speaking customers, by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone.(only outgoing calls, not a call center)
• Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love.
• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.).
• Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this.

🤔 What you can expect

• Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like Zendesk, Notion, and Mayday and others.
• Hands-on culture, take on responsibilities and decision-making.

🤝About your future manager

Her background? Francesca is Team Leader for Qonto’s Italian and Belgium team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.

What she can bring to you? Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service in order to develop the best user experience in maket-specific contexts. Her team is all about cooperation, communication and growth by giving room to everyone to be heard and bring their ideas to the table.

🏅About You

• Experience: You have an experience up to one year, in customer support, or handling client challenges.
• Customer-centric: You show empathy and adapt your speech according to your customer needs.
• Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
• Communication: Strong written and verbal communication skills.
• Adaptability: Thrive in a dynamic, evolving startup environment.
• Languages: Native or near-native proficiency in Flemish and fluent in English

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.