Quantum Health
Jim J. is an experienced IT and operations manager with a robust background in technical support and customer service. Currently serving as the Manager of IT Operations Support Center at Quantum Health since March 2024, Jim previously held multiple roles at Olive from July 2019 until its dissolution in November 2023, including Manager of Production Support Engineering and Production Support Engineer. Prior experience includes a significant tenure at Verizon from May 2005 to November 2018, where Jim advanced through various supervisory roles, focusing on team development, operational improvements, and quality assurance initiatives. Educational qualifications include a Bachelor of Science in Education from The Ohio State University.
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Quantum Health
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Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings. Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey.