Quill
Erica Kartheiser is a seasoned professional with extensive experience in account management and customer success across various industries. Currently serving as a Senior Category Merchant at Quill since April 2024, Erica develops and implements merchandising strategies for a product category exceeding $200 million in revenue while managing a team of merchants to achieve financial success. Previously, as the Manager of Customer Success at The Second City, Erica established the department, enhancing customer satisfaction and driving revenue growth with effective onboarding strategies. Erica’s tenure at Clover Imaging Group included roles as VP of Account Management and Director of Account Management, leading teams responsible for key customers generating over $300 million annually and overseeing significant strategic initiatives. Erica holds a Bachelor’s Degree in Public Relations, Advertising, and Business Administration from DePaul University and a Master of Arts in Secondary Education from Concordia University Chicago.
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Quill
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Quill delivers office supplies. That may seem humble, but it matters to us because those supplies help you do work that's meaningful—work that positively impacts your coworkers, clients, and customers in big and small ways. When you need us, we're here to deliver for you.