Rail Delivery Group
Louise Gale is a seasoned professional in the railway industry with extensive experience in fares management and customer experience. Currently serving as Delivery Lead (Fares) at Rail Delivery Group since April 2017, Louise works towards executing the Action Plan from the industry-wide Fares Forum established in 2016. Previous roles include Fares Implementation Manager at GWRUK and First Great Western, as well as Pricing & NRS Administrator and Customer Experience Team Support at Southern Railway Limited. Earlier experience includes academic administration at London School of Commerce and retail merchandising at The National Trust. Louise holds a BSc in Sociology from the University of Bristol, completed in 2008.
Rail Delivery Group
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The Rail Delivery Group (RDG) brings together passenger and freight operators, Network Rail and HS2 to build a better railway, connecting the country and delivering more reliable services for customers. Investing for the long-term, we are working together to make journeys better and local economies stronger, giving communities the right to new economic opportunities, now and for generations to come. Note: On 24 October 2016, the Association of Train Operating Companies (ATOC) and the Rail Delivery Group adopted the single name of Rail Delivery Group. Find out more at http://www.raildeliverygroup.com/media-centre/press-releases/2016/469771023-2016-10-21.html