Raymond James Financial
Les Ruiz has extensive experience in telecommunications and voice analysis, currently serving as a Voice Analyst at Raymond James Financial since August 2022, with a prior role in the same position at FRG for Raymond James Financial Services. Les has a strong background in troubleshooting enterprise telephony infrastructure, as demonstrated in roles at G4S as a Telecom Analyst, where significant cost savings were achieved through system upgrades, and at Convey Health Solutions, supporting Avaya systems across multiple call centers. Additional experience includes positions at Palm Beach County providing legacy support for Avaya systems, and at IBM/Cemex managing telecommunications for remote plants. Les began a career in telecommunications at Avaya, where responsibilities included maintenance and repair of telecommunications products. Les holds an Industrial Electronics Certificate from CT State Three Rivers.
Raymond James Financial
2 followers
Under intermittent supervision, uses knowledge and skills obtained through education, experience, specialized training and/or certification in securities and/or banking industry to ensure compliance with all securities and/or banking rules and regulations. Coordinates compliance functions, guides compliance efforts, and acts as a liaison between functional areas. Assists with large projects with significant scope and impact. Works independently on difficult assignments that are broad in nature and require originality and ingenuity with appreciable latitude for unreviewed actions or decisions. Provides comprehensive solutions to complex problems. Develops recommendations for departmental and business processes and procedures to improve internal controls and mitigation strategies. Maintains extensive contact with internal customers to identify, research, analyze and resolve complex issues.